Policies / FAQ's

Payment:

Payment can be made securely via PayPal. All major credit cards and debit cards are accepted thru PayPal checkout with no PayPal account required.

Shipping:

Our current turn around time is approximately 3-5 business days excluding delivery times. To ensure quality and maximum design, all accessories are handmade once the order is placed. Once the piece is made, the item will be sent out.

Please note - shipping times are an estimate and are subject to change depending on order volume. If you need your order by a certain date, please indicate the date in the notes section at checkout and we will try our best to accommodate your request.

Items are shipped out Monday through Friday excluding holidays. All items are shipped First Class with tracking via USPS. Please allow up to 24 hours for tracking numbers to update.

Domestic orders usually arrive within 2 to 5 business days after it has been shipped. International shipping is available and can take about 1 to 4 weeks for delivery.

Expedited shipping is available. For a USPS Priority Mail Shipping Upgrade (U.S. ONLY) click here.

In rare cases, packages can get lost in the mail. If your package is lost, we will replace it for you at no charge. However, if the tracking number indicates your package has been delivered, we cannot be held responsible for a package that is claimed to have never been received.

Please make sure your shipping address is correct. We are not responsible for items not delivered due to an incorrect mailing address. If your package is undeliverable and returned to us, your order is subject to re-shipping charges.

Any custom duty and tax are the responsibility of the recipient and is not covered in shipping costs. Please check with your local post office or customs agency for more information on the rules and fees that apply to your country.

Cancellations, Refunds & Exchanges:

Customer satisfaction is our priority. We want to ensure complete satisfaction with your order.

Cancellations or any changes to your order must be made within 24 hours of placing the order. Any jewelry started in production cannot be cancelled or changed.

All of our jewelry is handmade to order, therefore ALL SALES ARE FINAL. If you have any problems with your order, please contact us and we will try our best to resolve any issues.

Because of the personal nature of jewelry, we cannot exchange pieces that have been worn. We cannot replace or exchange items that have been dropped, lost, scratched, crushed or mishandled on the purchasers part. Please handle your jewelry with care.

Exchanges and or returns will be subject to reshipping charges. Return shipping costs are the responsibility of the customer.

No refunds or exchanges on custom orders.

Jewelry Care:

Handle with care. Keep dry. Remove jewelry before swimming, bathing or putting on any lotions or perfumes.

Clean jewelry periodically with a soft dry cloth to remove any sweat or dirt.

After use, store jewelry in an airtight resealable plastic bag or jewelry box.

What is "gold-filled?":

Gold-filled is a quality alternative to solid gold. Gold-filled is composed of a solid layer of gold mechanically bonded to a base metal. Gold-filled is high quality and tarnish resistant. It does not flake off, rub off or turn colors. As a matter of fact, most people with sensitive skin or allergies can wear gold-filled without worries of any allergic reaction to the jewelry.

Cord Colors:

All of our premium nylon cord bracelets are available in 16 colors and 100% waterproof!

Click here for our premium nylon cord color chart.

Custom Orders / Sizes / Wholesale:

For custom orders, sizes or wholesale inquiries, click here.

Instagram:

Snap & share: #guyblanco

Etsy:

www.etsy.com/shop/shopguyblanco

Additional Policies & FAQs:

Please note: All accessories contain small parts and could pose a choking hazard. By purchasing our products, you acknowledge that Guy Blanco is not liable for any injury or accident caused as a result of our products.

All jewelry, designs, images and descriptions in this shop are property of Guy Blanco. Intellectual property infringement will be reported to Big Cartel.

https://help.bigcartel.com/legal/dmca/

Did we miss something? Please feel free to contact us with any further questions, comments and/or suggestions. Thank you!

- gb.